Once you place an order you will automatically be sent an email confirmation.


If you do not receive an email confirmation upon placing your order, please reach out to Customer Care at MAIL and we will look into it!


Our warehouse will usually ship an order within 3 - 7 business days. For all orders shipping to the UK, please note there might be some further delays due to Brexit that are out of our control. Delivery times are indicated from the day your order has been confirmed by Alexandra Dobre team.

Your order will ship after your form of payment has been accepted.


Our aim is to fulfill your order in the time scale indicated above; however, we do not accept responsibility for late deliveries due to circumstances outside of our control.

Should there be any delay, we will notify you.


Once your package is on its way, you will receive a shipment notification email with the tracking number.


Kindly note that once an order is placed you are unable to amend the order on your own and must contact Customer Care. For security reasons, we are unable to change the shipping address once your order is confirmed.


Should you have any queries, please email MAIL and we will do our best to assist you.